The global pandemic (COVID-19) and the events of 2020 have dramatically changed the landscape of talent acquisition. Organizations have adapted and adjusted their priorities, processes, and budgets with limited resources. After years of building strategies and roadmaps, many talent acquisition leaders have been forced to reconsider these plans overnight.
Companies are increasing their investment in conversational AI to support talent acquisition efforts. According to Aptitude Research’s 2020 talent acquisition study, 38% of companies are using or are planning to use conversational AI solutions in 2020 compared to 7% in 2019. And, while many companies are currently pushing pause on other areas of talent acquisition technology, the increased focus on conversational AI remains steadfast. This uptick in conversational AI is driven by the need to improve how talent acquisition operates. But, the benefits of these solutions extend far beyond efficiency. Conversational AI is more than a chatbot. It enhances the human side of talent acquisition by offering candidates consistent communication, AI-powered workflows, and the information they need in real-time.
This research, based on data collected from February to May 2020, will help to clarify this market and include recommendations for companies interested in these solutions.
The demand for pre-assessments has never been greater. According to research from Aptitude Research, companies have steadily increased their investment in assessments over the past three years. As organizations face mounting pressure to compete for talent across industries and improve quality of hire, assessments enable organizations to make better decisions around talent and improve business outcomes. This report covers three main trends in assessments and features case studies from P&G and Comcast.
