The Next Advantage in HR Technology Is Context

Visier showcased an expanded Workforce Context Engine, which it calls the AI foundation for enterprise HR. The engine maps and connects workforce data across the systems it touches, models that data with meaning and relationships, and governs it with permissions and context. It works on top of existing systems rather than replacing them.

The goal is a single governed view of the workforce that any agent can use, whether built by Visier, built with it, or connected to it. Context here goes beyond shared definitions to include lineage, ontology, relationships, permissions, and data freshness, resolved at the moment a question is asked. Visier also sends governed context back into Databricks, Snowflake, and Google Cloud Platform, where many enterprise data teams already work. Eaton is the early proof point. The company eliminated 90% of manual reports and reduced bug tickets by 83%.

How Visier got here

Visier has always been a data company first. It launched Visier Workforce Analytics to the general market in 2013. Over the next decade it built a library of more than 2,000 governed metrics and a platform that other HR technology providers embed in their own products. In April 2024 it made its AI assistant, Vee, generally available following a successful preview program with over 80 customers. Vee now reaches more than two million users. Visier was careful about one thing from the start. The language model does not do the math. It is interpreting, explaining, and communicating insights generated by Visier’s underlying analytics framework.

The Workforce Context Engine is the next step. Visier is taking the foundation that made Vee work and opening it to every agent in the enterprise. It has moved from analytics provider to infrastructure for workforce AI.

Why it matters

AI changes what bad data costs. When a person reviewed every output, a wrong record caused friction. When systems act on their own, the wrong record becomes the decision. Visier’s whitepaper gives a simple example: a warehouse query returned 4,823 active employees while Finance reported 5,104. Both were technically correct under different definitions. An agent will pick one and answer with confidence.

Our research on people analytics comes to the same conclusion from another direction. Only 18% of HR leaders feel very confident they can demonstrate the ROI of HR initiatives, and one in two organizations do not measure it at all. Yet 60% of HR leaders are asked by executives for HR data every week. The demand is there. The foundation often is not.

Investment is growing, but it is concentrated. Nearly 60% of companies are increasing investment in people analytics, and 69% of those rely only on their HRMS or talent management provider. Companies using a dedicated people analytics provider reported stronger outcomes. 79% saw improved productivity, compared with 33% of companies using core systems. 62% reduced turnover, compared with 28%.

This is the opportunity. When the definitions of headcount, retention, and attrition stay consistent everywhere they are used, HR data becomes something Finance and IT can build on, and something leaders can defend when an AI answer is questioned. HR has wanted that credibility for years.

The question for buyers is no longer whether to use AI. It is whether the data underneath means the same thing everywhere it is used. Providers that solve for context will help HR turn confidence into something it can verify.

Author

  • Madeline Laurano

    Madeline Laurano is the founder and chief analyst of Aptitude Research. For over 18 years, Madeline’s primary focus has been on the HCM market, specializing in talent acquisition and employee experience. Her work helps companies both validate and re-evaluate their strategies and understand the role technology can play in driving business outcomes. She has watched HCM transform from a back-office function to a strategic company initiative with a focus on partnerships, experience and efficiency.

    Before founding Aptitude Research, Madeline held research roles at Aberdeen, Bersin by Deloitte, ERE Media and Brandon Hall Group. She is the co-author of Best Practices in Leading a Global Workforce and is often quoted in leading business publications including The Wall Street Journal, The Boston Globe, Yahoo News, The New York Times and The Financial Times. She is a frequent presenter at industry conferences including the HR Technology Conference and Exposition, SHRM, IHRIM, HCI’s Strategic Talent Acquisition Conference, Unleash, GDS International’s HCM Summit, and HRO Today.

    In her spare time, she is a runner, an avid sports fan and juggles a house full of boys (where a spontaneous indoor hockey game is not unheard of!).